[6248] Service Administrative Coordinator

Start date: Negotiable
Clearance: NATO Secret or equivalent
Location: Mons, BE

Skills, Knowledge & Experience:
• The candidate must have a currently active NATO SECRET security clearance
• Higher vocational training in a relevant discipline with 3 years' post-related experience; or secondary educational qualification with 5 years' post-related experience.
• Experience providing administrative support to managers, leadership teams, or business/functional areas.
• Experience managing calendars, meetings, minutes, action logs, correspondence, records, and formal documentation.
• Experience drafting accurate and concise reports, presentations, minutes, emails, and other documents.
• Good knowledge of Service Level Management, reporting, KPIs, and management information processes.
• Experience managing reporting timelines, consolidating data, and supporting report quality assurance.
• Experience supporting portfolio, programme, or project activities, including planning, scheduling, tracking, reporting, and documentation.
• Experience using or supporting project management tools such as MS Project, ServiceNow, or similar tools.
• Experience maintaining SharePoint sites, document libraries, registers, metadata, records, and controlled documentation.
• Experience supporting resource planning, allocation, onboarding, monitoring, and coordination.
• Experience tracking project expenses, budget logs, deliverables, risks, issues, and actions.
• Strong Microsoft Office skills, including Word, Excel, PowerPoint, Outlook, and Teams.
• Proven ability to work independently, apply sound judgement, and handle sensitive or confidential information.
• Strong planning, analytical, organizational, problem-solving, and interpersonal skills.
• Excellent written and spoken English.
• Proven ability to build relationships with staff at various levels and across departments.
• ITIL 4 Foundation certification or experience.
Desirable Experience and Education:
• Education or training in Service Level Management, Service Delivery Analysis, Project Support, Information Management, or Resource Management.
• Advanced Excel skills for tracking, data analysis, budget logs, and reporting are desirable.
• SharePoint administration.
• Power BI dashboard development.
• MS Project, ServiceNow, project support, resource management, or information management training.
• Dashboard development and reporting automation.
• SharePoint governance and administration.
• Expense tracking and financial administration.
• Personnel onboarding.
• SOP and process workflow documentation.
• Presentation and executive briefing support.
• Customer engagement and multi-channel communication.
• Training delivery on tools, systems, and procedures.